bdjoy Privacy Policy
The security of your personal information is our highest priority. This policy provides a full description of how bdjoy collects, processes, and keeps your data secure.
Introduction and Purpose
bdjoy is a safe and reliable online betting and casino platform for players in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This privacy policy ("Policy") explains how bdjoy collects your personal information, the purposes for which it is used, who it is shared with, and how your rights are protected.
By using our platform, you are agreeing to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services. This policy should be read together with our Terms and Conditions.
bdjoy's SSL encryption and advanced cybersecurity measures ensure that all of your information remains secure at all times.
What Information We Collect
bdjoy collects information about you in various ways. Below is a detailed description of the types of information we collect:
2.1 Information You Provide Directly
Information you provide yourself when you register on our platform, make a transaction, or contact us for support:
- Full name and date of birth (for age verification)
- Email address and preferred language
- National ID card or passport details (for identity verification)
- Financial transaction details — such as bKash, Nagad, Rocket, or Upay account numbers
- Content of communications sent via live chat or email
2.2 Automatically Collected Information
When you visit the bdjoy website, certain technical information is collected automatically:
- IP address and device type
- Browser type and operating system
- Date, time, and duration of visit
- Page views, clicks, and navigation patterns
- Referral URL — where you came from before arriving at our site
- Information collected from cookies and tracking pixels
2.3 Transaction-Related Information
For every financial transaction, we record the following information:
- Deposit and withdrawal amounts and dates
- Payment method used (bKash, Nagad, Rocket, Upay)
- Transaction reference number
- Account balance and bonus history
We never store your complete financial account information or passwords. All sensitive information is kept in an encrypted state.
Purpose of Information Use
bdjoy uses your information only for specific and legitimate purposes. We process your information for the following reasons:
3.1 Service Delivery and Account Management
- To create, verify, and manage your account
- To process deposit and withdrawal transactions
- To determine eligibility for bonuses and rewards
- To provide 24/7 live chat support
- To save your gaming history and preferences
3.2 Security and Legal Compliance
- To verify identity and age (ensuring users are 21+)
- To prevent fraud, money laundering, and cybercrime
- To detect and investigate unusual transactions
- To comply with applicable laws and regulations
3.3 Platform Improvement and Marketing
- To improve the quality of our services and add new features
- To provide personalised offers and bonuses
- To analyse and improve website performance
- To send promotional emails subject to your consent
Data Storage and Security Measures
bdjoy has adopted industry-standard security measures to keep your personal information secure. Our technical and administrative safeguards include:
4.1 Technical Security
- SSL Encryption: All communications between you and our servers are secured by SSL/TLS encryption.
- Data Encryption: Stored sensitive information is kept secure using advanced encryption algorithms.
- Firewall Protection: Multi-layered firewall systems are in place to prevent unauthorised access.
- Secure Servers: All of our data is stored in secure data centres.
4.2 Data Retention Period
We retain your information only for as long as it is necessary or legally required:
- Active account data: for as long as the account remains active
- Financial transaction records: for the period required by legal obligations
- Closed account data: for a specific period after closure in accordance with applicable law
- Marketing communications data: until consent is withdrawn
Sharing Information with Third Parties
bdjoy does not sell your personal information for commercial purposes. However, in certain circumstances we may share information with our trusted partners:
5.1 Payment Service Providers
To process transactions, we share the necessary financial information with payment gateways and payment service providers. This includes mobile banking providers such as bKash, Nagad, Rocket, and Upay.
5.2 Technology and Service Partners
Limited information may be shared with technology partners who assist in operating our platform, such as cloud service providers, game developers (Pragmatic Play, Spribe, JILI, PG Soft, and others), and analytics providers.
5.3 Legal Obligations
In the following circumstances we may share information with law enforcement agencies or regulatory authorities:
- In response to a court order or valid legal process
- To assist in investigations into fraud or money laundering
- To protect the rights of ourselves or our users
- To comply with applicable laws and regulations
All of our third-party partners operate under strict confidentiality agreements and may use your information only for the specified purposes.
Cookie Policy
Cookies are small text files stored on your device that help our website function more effectively. bdjoy uses the following types of cookies:
6.1 Essential Cookies
These cookies are essential for the basic functionality of the website — such as maintaining your login session, verifying security, and delivering core services. Blocking these cookies will prevent the website from working properly.
6.2 Functional Cookies
These cookies remember your preferences — such as language preference and customisation settings — so you do not have to configure them each time you visit.
6.3 Analytics Cookies
These cookies help us understand how users are using our site, which pages are visited most, and where there are opportunities for improvement. This information is collected entirely anonymously.
6.4 Cookie Controls
You can accept or reject most cookies by changing your browser settings. However, please note that disabling essential cookies may cause difficulties when using our services.
Your Rights
As a bdjoy user, you have the following rights over your personal information:
- Right of Access: The right to request information about what data we hold about you.
- Right of Rectification: The right to correct or update information about you that is inaccurate or incomplete.
- Right of Erasure: The right to request deletion of your personal information in certain circumstances, though this right may be limited due to legal obligations or legitimate interests.
- Right to Restrict Processing: The right to request restriction of the processing of your information in certain circumstances.
- Right to Data Portability: The right to receive information we hold about you in a structured, machine-readable format.
- Right to Object: The right to object to the processing of your information for marketing purposes.
- Right to Withdraw Consent: You may withdraw consent given for marketing communications at any time.
To exercise any of the above rights, please contact our support team. We will process your request as soon as possible after receiving it.
Protection of Minors
bdjoy strictly refrains from providing services to anyone under the age of 21. Our platform is for users aged 21 and above only.
We do not knowingly collect personal information from minors. Age is verified during the registration process, and if we become aware that a user is under 21, their account will be closed immediately and any collected information will be deleted.
If you believe that a minor in your family is using our platform, please contact us immediately.
To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes & Updates
bdjoy may update this privacy policy from time to time. Changes may occur for the following reasons:
- To stay compliant with new laws or regulations
- When new services or technologies are introduced
- In response to improvements in security measures
- Based on user feedback
For any significant changes, we will notify you by email or through a clear notice on our website. Continued use of our platform after changes will indicate that you agree to the updated policy.
The "Last Updated" date at the top of the policy will always indicate the date of the most recent revision. We recommend that you visit this page regularly.
Contact Us
For any questions, comments, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 in Bengali, directly on our website
- Support Hours: 7 days a week, 24 hours a day
Our data protection team will process any request from you as quickly as possible. Complex requests may take up to 30 business days.
To view the full legal terms and conditions of bdjoy, visit our Terms & Conditions page. To learn about responsible gaming, visit the Responsible Gaming page. For answers to common questions, visit our FAQ page.